How To Deal With Casino Call Centre Agents
Most of us dread communicating to support agents of any kind: they are rude, overworked, young and belligerent. Believe it or not there are agents out there who will mean the world to you if you learn how to stimulate and drive constructive conversation with them; and you might even end up with a bit of a bonus if you play your cards right!
That's right, online casino agents do not like smart asses. You usually receive what you give that's the underlining philosophy here. Remember that many of them may be located in areas around the world with over 6 hour time differences they are usually experiencing the direct opposite mood to yours. Here are some pointers for you to consider next time you decide to vex casino support agents:
Be Polite
Casino Agents do not like people who don't say 'hello' and 'how are you'. When you play casino games and lose, it is not the agent's fault. Remember that casino agents do not own the casino. They are mere workers who are tired of people swearing at them. When you contact a call centre make your name known and be polite then you should be off to a great start.
Ask for Another
Us human beings have special radars planted somewhere in our brains that tell us whether a communication episode is going well or not. People usually know this within the first minute, and if it feels like you are not getting anywhere with the first agent, simply ask for another and another until you find your "soul mate".
Read Terms & Conditions
If you play at online casinos you should know that the fine print is the thing that is going to get you -especially when it comes to casino bonuses. Before you phone casino agents to argue with them, make sure you have read the terms and conditions of the casino you are playing at so you won't feel like a fool later on.
Keep your Cool
When all possible means of having a constructive communication episode have been exhausted, make sure that you don't lose your marbles on the telephone. Ask to speak to the shift manager these people are usually more apt to help you with your sorrows.
Ask for a Bonus
Many players go out skirmishing call centre agents with intention to get a bonus at the end of it. To keep customers happy, agents are given bonus vouchers to give to players when they lose it. There is however a little thing called karma, and if you believe any of it I wouldn't advise you on doing it every time. Don't forget that if you come across as an evil customer, you will become the profuse discussion point at any call centre: "It was Mr. Sloan on the phone again ¦ I hope he gets cancer and dies."
Instead, try to be friendly, take in deep breaths and the extra bonuses will come to you. Ask the agents about any new promotions going on at the casino and you might just get some free cash.
So be sure to try some telephone etiquette before you just waste your time and energy. It all begins with you...
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